This policy explains broad refund and cancellation handling for bookings placed through Kapnox Forex. The exact outcome depends on booking status, payment status, rate lock, compliance review, and fulfilment stage.

Cancellation

• Requests made before admin acceptance or processing may be easier to cancel.
• Requests after rate lock, payment processing, procurement, payout, delivery, or remittance processing may require admin review and may attract charges.
• Cancellation cannot override statutory, KYC, AML, tax, FEMA, or reporting obligations.

Refunds

• Approved refunds are made to the verified eligible account or payment channel where possible.
• Refund proof/reference may be recorded for audit and reconciliation.
• Refund timelines can vary depending on banking/payment partners and compliance checks.

Disputes

Raise disputes with the order reference, payment proof, date, amount, and registered contact details using the grievance contact information above.