Customers may raise grievances about account access, privacy, KYC/document handling, bookings, payments, refunds, support conduct, or website use.

How To Raise A Grievance

• Contact us by phone or email with your name, registered phone/email, booking/order reference if any, and a short description.
• Do not send unnecessary sensitive documents unless requested for verification.
• We may ask for additional information to verify identity and resolve the complaint.

Expected Handling

Grievances should be acknowledged and tracked internally. Privacy/data requests should be handled under the data-rights workflow, and regulatory or cybersecurity matters should be escalated to the compliance/security contact.